👤 Client Management

Privacy-First Customer Management

Build lasting customer relationships while respecting privacy. VelvetCore's client management system is designed with GDPR compliance and data protection at its core.

Unique Client Codes

Assign unique, anonymous client codes instead of storing full names where possible. Protect customer privacy while maintaining service continuity. Client codes enable staff to recognise returning customers without exposing personal information.

Privacy Levels

Three-tier privacy system: Public (basic info visible), Private (restricted access), and Restricted (maximum privacy). Staff access is automatically limited based on privacy settings and role permissions.

Booking History Tracking

Complete booking history with service details, staff preferences, and visit dates. Track customer preferences, special requests, and notes. Build personalised experiences based on historical data while respecting privacy boundaries.

Spending Analytics

Track lifetime value, average transaction size, and visit frequency. Identify VIP customers and high-value clients. Segment customers by spending patterns for targeted marketing and loyalty programmes.

Emergency Contacts

Securely store emergency contact information with encrypted storage. Access controls ensure only authorised personnel can view sensitive data. Critical for safety and compliance requirements.

Data Scrubbing & Retention

Automated data scrubbing removes personally identifiable information after configurable retention periods. Comply with GDPR "right to be forgotten" requirements. Maintain statistical data while removing personal details.

Preference Management

Record customer preferences for services, staff, rooms, and amenities. Track special requirements. Deliver personalised experiences that keep customers coming back.

Client Segmentation

Automatically segment clients into categories: VIP (high spenders), Regular (frequent visitors), New (first-time), and Inactive (haven't visited recently). Create targeted promotions and loyalty programmes for each segment.

GDPR Compliance Tools

Built-in tools for data export, deletion requests, and consent management. Generate compliance reports for regulatory audits. Automated workflows ensure you meet all data protection requirements.